Landlord FAQs

Choosing a property manager or our fully managed service option allows you to completely relax.

You never have to worry about the let. 

It creates a professional distance between you and the tenancy, and means you can avoid having to deal with all the bad bits like rent arrears and deposit disputes!

What truly sets Northmode apart is our approach—we strive to be a partner, not just another service provider. We recognize that every property has its unique needs, so we tailor our management style to fit the specific requirements of each landlord and tenant. This flexibility allows us to provide the personal touch that your property deserves.

At Northmode, we pride ourselves on building strong, lasting relationships with landlords and tenants, a quality we’ve demonstrated across numerous sites in the Northwest. These relationships, founded on trust and open communication, are central to the value we bring to every property we manage.

What do we do differently? It’s simple: we manage your property as if it were our own. Unlike large, impersonal companies, we don’t operate from distant offices or faceless call centers. We’re real people who genuinely care about your property and are invested in ensuring its smooth operation. When you contact us, you’re not just dealing with a company—you’re connecting with individuals committed to providing personalized, attentive service.

We take the time to listen to your needs, understand your concerns, and respond promptly to any issues. Our team is always available and ready to assist, ensuring that you feel supported every step of the way.

With our proactive approach, landlords and tenants can have complete confidence that their property is being expertly managed and cared for. Our goal is to alleviate the burden of property management from your shoulders so you can focus on other priorities while we ensure everything runs smoothly.

We invite you to reach out and experience the Northmode difference for yourself—because we're not just here to manage your property; we're here to build a long-term, trusted partnership.

Yes, Northmode is accredited by several key industry bodies that reflect our commitment to excellence and professionalism in property management.

Deposit Protection Service (DPS): As a trusted partner to landlords and letting agents nationwide, DPS safeguards over a million tenancy deposits across the UK. They offer a streamlined approach to deposit protection, allowing you to choose between custodial or insurance-based options. We believe tenants deserve fair treatment, and as members of government-approved deposit protection schemes, we ensure deposits are securely managed and fairly returned at the end of every tenancy.

Information Commissioner’s Office (ICO) Membership: Your data privacy matters. Our ICO certification demonstrates our commitment to upholding data protection laws, providing you with confidence that your information is handled with care and compliance.

The Property Redress Scheme: We are proud members of this straightforward and user-friendly consumer redress scheme for property agents and professionals. This scheme helps agents comply with the legal requirement to be part of a government-authorized consumer redress scheme and to resolve any complaints made by consumers against its members. Our membership ensures transparency and accountability, giving you confidence in the services we provide.

Client Money Protection (CMP): Northmode is also a proud member of CMP, which safeguards our clients against the loss or misuse of funds, including rent and deposits held by letting agents. In the rare event that client money is lost or misappropriated, CMP guarantees that you can recover the full amount. Your financial security is our priority, and with CMP membership, we protect client funds in secure, dedicated accounts.

The Property Institute (TPI): As an accredited member of TPI, the leading professional body for residential managing agents in England and Wales, we are committed to upholding the highest standards in leasehold management. TPI promotes industry excellence through expert advice, professional training, and ongoing support, ensuring that we maintain best practices and professionalism across all aspects of property management.

In summary, our accreditations not only demonstrate our expertise and professionalism but also ensure that we are held to the highest standards in the property management industry.

Northmode Properties proudly serves landlords across the North West of England, with a strong presence in both urban and suburban locations.

Our core coverage includes Greater Manchester — spanning key areas such as Manchester City Centre, Salford Quays, Trafford, Chorlton, Didsbury, Sale, Altrincham, Stretford, Swinton, Eccles, Prestwich, Whitefield, Bolton, Bury, Rochdale, Oldham, and Stockport.

Beyond Manchester, we also work with clients across the wider North West region, including parts of Lancashire, Cheshire, Merseyside, and West Yorkshire. This includes towns and cities such as Wigan, Warrington, Blackburn, Burnley, Accrington, Widnes, St Helens, Runcorn, and Huddersfield, depending on the size and type of instruction.

Whether you're a landlord with a small portfolio or a director of a residential block, our local expertise and responsive service model means we can manage your property effectively — even if you're based elsewhere in the UK or overseas.

If you're unsure whether your area is covered, just reach out — we’re always happy to advise.

Absolutely. Many of our landlords live outside the area — or even outside the UK. Our systems are fully digital and transparent, and we offer regular updates, statements and communication via phone, email, or whatsapp and video call.

Yes, we work with portfolio landlords across Greater Manchester and the North West. Whether you have three properties or thirty, we offer tailored management solutions to streamline your portfolio and reduce hassle.

Yes — our portfolio management pricing starts from 3% and is tailored based on the number of properties and services required. We’ll work with you to structure a package that makes sense financially and operationally.

Our full management service is designed to give landlords complete peace of mind. We handle every aspect of the tenancy from start to finish — including prompt rent collection with monthly statements, proactive compliance monitoring to ensure all legal requirements are met, and efficient coordination of repairs and maintenance using trusted contractors.

We also carry out regular property inspections with written reports, manage deposit registration and release in line with legal standards, and provide ongoing support throughout the tenancy — from day-to-day queries to end-of-tenancy negotiations.

It’s a hands-off solution built for landlords who want expert oversight, reliable income, and professional representation at every stage.

If you choose a Rent Collect or Fully Managed service, we will organise for the tenant to pay the rent via standing order or direct debit. We will then transfer the money to your account minus our commission and any outgoings or fees (such as maintenance work fees). 

Landlords and letting agents are required to register tenants’ deposits with an approved Tenancy Deposit Scheme. At Northmode we register deposits with TDS scheme which are then held in scheme itself.  The Tenancy Deposit Scheme is there to protect the tenant’s money and help to resolve any disputes at the end of the tenancy.

Our rigorous marketing activities at branch level and online, attract a constant flow of prospective tenants. These include high traffic websites dedicated to finding you the right tenant 24 hours a day; extensive Google product marketing; listing and advertising on major UK property portals including Rightmove, Primelocation and Zoopla and using social media.

Our strategy for managing rent payments works well mainly because our reference process which is extremely thorough at the outset.

The Set-Up Fee is a one-off charge applied when you first instruct us to manage your property. It covers the administrative work required to onboard your property onto our management system — including the preparation of key documentation and the handling of initial compliance procedures.

This fee is also payable each time we are instructed to find a new tenant for the property.

Our Portfolio Management service is designed for landlords with three or more properties. Pricing starts from 3% per month, with bespoke rates depending on the size and complexity of the portfolio. This package includes full tenancy management, compliance monitoring, maintenance coordination, and monthly reporting — all handled through one dedicated point of contact.

It is sensible to insure yourself against non payment of rent. 

Northmode can provide Landlords with Insurance protection.

You will receive a full policy document upon application. This policy will set out the terms, conditions and limitations of this product.

Either the tenant pays to fix the damage, or the cost for fixing the damage is removed from the tenant’s security deposit at the end of the tenancy. However, fair wear and tear should be allowed for.

Most of the properties we let are also professionally managed by us so you can be sure that if there's a problem, we will respond promptly to resolve any issues.

We even have an emergency line manned 24/7, so should the unexpected occur, we’re on hand to provide help and reassurance.

This means you can relax knowing everything is being taken care of.

After all, no one wants their holidays, weekends or evenings interrupted. When something needs to be done, we have a database of vetted, reputable contractors on hand, many of which have worked with us for several years. They also provide the very best quality of workmanship and at a competitive price, keeping landlords worry-free.

As a landlord, you are responsible for ensuring the property is safe and habitable. This includes maintaining the structure and exterior, ensuring that heating, water, and electricity are in good working order, and complying with health and safety regulations. You must also address repairs promptly and provide necessary documentation, such as gas safety certificates.

Yes. We can support you through the transition process, including notifying your existing agent, transferring documents, and ensuring a smooth handover with minimal disruption to tenants.

As your property management agent, we will handle all aspects of property management, including ensuring the property is safe and habitable, addressing repairs promptly, managing tenant relations, and ensuring compliance with legal requirements. Our goal is to relieve you of the day-to-day management burdens, allowing you to focus on your other priorities.

We conduct thorough market research to determine the optimal rent for your property, considering factors such as location, property size, amenities, and current market trends. By analyzing comparable properties in your area, we ensure that your rent is competitive and maximizes your return on investment.

Our agency is committed to keeping you informed about any changes in landlord-tenant laws that may affect your property. We provide regular updates, resources, and access to professional training, ensuring you remain compliant and informed about your rights and responsibilities as a landlord.

We establish a reliable communication channel for tenants to report maintenance issues, ensuring prompt responses. We are proud to have a network of local trusted contractors to handle repairs efficiently, allowing you to rest easy knowing your property is well-maintained.

Yes. We track all statutory requirements, including gas safety, EICRs, EPCs, and smoke alarm regulations. We’ll notify you when renewals are due and can arrange inspections and certification with trusted contractors.

Northmode Properties is proudly based in Salford Quays, Greater Manchester — with our registered office in Manchester City Centre at Oxford Court. 

Our main office at 1 Lowry Plaza places us in the heart of a thriving, well-connected area, allowing us to serve landlords and blocks across Greater Manchester and the wider North West with ease.

If your property is located within these areas, we’d be happy to help. Feel free to get in touch to discuss your needs — we’re always ready to tailor our service to fit your requirements.